Shipping policy

Kindly note, that due to Covid-19, shipping delays may occur that are out of our control. We appreciate your patience during any delays that are beyond our control during this time.

We understand the nature of hair extensions and your appointments with hair stylists for installations. Unfortunately, there can be outside factors that delay shipping beyond our control. We are solely a hair extension retailer and are not responsible for discounts or refunds due to appointment rescheduling. 
We have a no return policy once you have paid for your order. 
Hair Extensions are a hygienic product and cannot be returned at this time.
By placing your order, you accept to these terms. 

We are a small business growing rapidly and appreciate your support! 


We have been working very hard at increasing our processing and shipping times! 
As soon as your order is ready for shipment or pickup, your file will be updated. Until that happens, we have no update as your order is still in processing.

If you choose EXPRESS SHIPPING at checkout:
Your order will be shipped out in the time frame stated and you will receive a tracking number. This time is approximate.Processing may be shorter or longer due to Covid shipping times.

If you choose STANDARD FREE SHIPPING or LOCAL PICKUP at checkout:
Processing times can take 5-10 business days and once your order is shipped, you will receive a tracking number. This time is approximate. Processing may be shorter or longer due to Covid shipping times.

Why are there processing times?

Each set of hair extensions are handcrafted after you place your order. Our color collections are modern and unique. It takes times to perfect these color blends and ensure the quality is top notch. If you need your extensions for a special occasion or on short notice, please send us a message on Instagram, Facebook or email and our team will try our hardest to accommodate your request. Please allow 12-48 hours for a reply.