St. John's, NL Canada
We have a no return policy once you have paid for your order.
Hair Extensions are a hygienic product and cannot be returned at this time.
By placing your order, you accept to these terms.
We have been working very hard at increasing our processing and shipping times.
As soon as your order is ready for shipment or pickup, your file will be updated. Until that happens, we have no update as your order is still in processing.
If you choose EXPRESS SHIPPING at checkout:
Your order will be shipped out in the time frame stated and you will receive a tracking number. This time is approximate.Processing may be shorter or longer due to Covid shipping times.
If you choose STANDARD FREE SHIPPING or LOCAL PICKUP at checkout:
Processing times can take 5-10 business days and once your order is shipped, you will receive a tracking number. This time is approximate. Processing may be shorter or longer due to Covid shipping times.
Each set of hair extensions are handcrafted after you place your order. Our color collections are modern and unique. It takes times to perfect these color blends and ensure the quality is top notch. If you need your extensions for a special occasion or on short notice, please send us a message on Instagram, Facebook or email firstname.lastname@example.org and our team will try our hardest to accommodate your request. Please allow 12-48 hours for a reply.
Kindly note, that due to Covid-19, shipping delays may occur that are out of our control. We appreciate your patience during any delays that are beyond our control during this time.
We understand the nature of hair extensions and your appointments with hair stylists for installations. Unfortunately, there can be outside factors that delay shipping beyond our control. We are solely a hair extension retailer and are not responsible for discounts or refunds due to appointment rescheduling.
STEPS TO TAKE IF THERE IS A QUALITY CONCERN:
1.If there is a quality concern in the product, the customer can contact ASPY Hair Extensions at email@example.com within the first 30 days after receiving your package. If contacted after the 30 days, there is a no refund or replacement policy.
2.The customer will be then required to send back their hair extensions and shipping fees will be paid for by ASPY Hair Extensions. The shipping address will be provided by ASPY Hair Extensions via email.
3.The hair extensions then go through a testing process which can take up to 30 business days to see if there is in fact a quality issue, ASPY Hair Extensions will send the client new replacement hair. A refund in not an option in this situation as well. ASPY is not liable to pay any of the customer's hairstylist appointments for installations or removals if there is a quality concern.