Defective Product Claim

Please be advised, as outlined terms and conditions that any application of hair color, toners, purple shampoos, or chemical treatments on ASPY Hair Extensions will prohibit the customer from filing a defective product claim request. 

The claim must be made within 30 days of the purchase date or if the date the customer received the package if it is later than the purchase date. Any claims after the 30 day mark, will be not be eligable for the defective product claim.

Any other product alteration or using a non-ASPY Hair Extensions products or accessory (e.g., not using ASPY Hair Extensions Weave Bye remover, Re-Tape Tabs, ASPY mend + extend shampoo and conditioner, and ASPY brush will prohibit the customer from filing a defective product claim request. Customer must be able to provide receipts for proof of purchase. Failure to provide receipts for proof of purchase will prohibit the customer from filing a defective product claim request.

For any defective product claim, you must return at least 50% of the hair for inspection. The hair will be inspected and evaluated to determine if it was a factory defect or misuse of the product by the customer. To be eligible for our hair concern claims, you must have purchased our products directly from www.aspyhairextensions.com or from the ASPY retail location at 653 Topsail Road in St. John's, NL. ASPY will contact the customer within 30 business days to confirm if the product was a factory defect or misuse of the product by the customer.  If deemed a manufacturer defect, the customer will receive replacement hair in the exact products of the original order. If deemed misuse of product by the customer , the case will be closed and no new hair will be provided.

Active claims that have no actions taken, meaning they do not provide 50% of the hair, by the person who filed it within 30 days will be considered abandoned and will be closed. The date of last contact will determine the close date. Claims cannot be reopened.  

If you meet the above criteria, please submit your defective product claim HERE.